Information about Supir

Terms of use

Welcome to Go Supir!

The following terms of service (these “Terms of Service”), govern your access to and use of the Go Supir website, including any content, functionality, and services offered on or through www.gosupir.com by Specialized Mobile Apps & Remote Transit Technology Inc. (145 West Ostend Street Baltimore Maryland 21230). Specialized Mobile Apps & Remote Transit Technology is collectively referred hereto as “Supir” “we” or “us” and “you” or “user” means you as an user of the Site.

Please read the Terms of Service carefully before you start to use the Site. By using the Site, opening an account or by clicking to accept or agree to the Terms of Service when this option is made available to you, you accept and agree, on behalf of yourself or on behalf of your employer or any other entity (if applicable), to be bound and abide by these Terms of Service, Supir Payment Terms, found here (“Payment Terms”), and our Privacy Policy, found here, each of which is incorporated herein by reference. If you do not want to agree to these Terms of Service or the Privacy Policy, you must not access or use the Site. For more detailed policies surrounding the activity and usage on the Site, please access the designated articles herein.

This Site is offered and available to users who are 18 years of age or older. If you are under 18 you may not use this Site or the Supir services. By using this Site, you represent and warrant that you are of legal age to form a binding contract and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site.

Our Customer Support team is available 24/7 if you have any questions regarding the Site or Terms of Service. Contacting our Customer Support team can be performed by submitting a request here.

Important  Terms

Go Supir/ Supir is the company 

Businesses are users who purchase services on Gosupir.com

Supir’s are commercial drivers who offer their services by way of Supir

The supir app/The supir platform is digital platform where Businesses and Supir’s communicate with each other in connection with an ordered or offered Service.

Orders are the formal agreements between a Supir’s and Businesses after a purchase was made from the The Supir App

Services are the physical acts of driving that a supir may offer

 

Overview (Main terms, in a nutshell)
Only registered users may buy and sell on The Supir app. Registration is free. In registering for an account, you agree to provide us with accurate, complete and updated information and must not create an account for fraudulent or misleading purposes. You are solely responsible for any activity on your account and for maintaining the confidentiality and security of your password. We are not liable for any acts or omissions by you in connection with your account.

Businesses pay Supir in advance to create an order (see Payment Terms).
Orders are purchased through the Request button found on a Supir’s page.
For fees and payments please read the Payment Terms
Supir’s’ must fulfill their orders, and may not cancel orders on a regular basis or without cause. Cancelling orders will affect Sellers’ reputation and status, and may cause The Supir to be removed from the platform.

Supir’s may not offer or accept payments using any method other than placing an order through The Supir App.
When purchasing a Service, Businesses are granted all rights for the delivered work, unless otherwise specified by the Supir on their page
Go Supir retains the right to use all published delivered works marketing and promotion purposes.
We care about your privacy. You can read our Privacy Policy here. The Privacy Policy is a part of these Terms of Service and incorporated herein by reference.
Users undertake to comply with Go Supir’s Community Standards, which are a set of behavior rules and guidelines, applicable to the Go Supir’s community and marketplace in addition to these Terms of Service, as updated from time to time.

Supirs:
Basics
Supirs create services on The Supir App to allow Businesses to purchase their services.
Each service you sell and successfully complete, accredits your account with a revenue equal to 80% of the purchase amount.
The Supir app accredits Businesses once an order is completed. See our “Orders” section below for a definition of a completed order.
For more information about receiving payments, fees and taxes see the Payment Terms.
The Seller’s rating is calculated based on the order reviews posted by The Bussinesses.

In certain cases, exceedingly low ratings may lead to the suspension of the Supir’s account.

For security concerns, Gosupir may temporarily disable a Supir’s ability to withdraw revenue to prevent fraudulent or illicit activity. This may come as a result of security issues, improper behavior reported by other users, or associating multiple Gosupir accounts to a single withdrawal provider.
Supir’s are responsible for obtaining a general liability insurance policy with coverage amounts that are sufficient to cover all risks associated with the performance of their services.

Services :
Supir’s are allowed to post a select amount of active offerings based on their license and skill.

Class A : Combination Vehicles
Class B Passenger Transport and Single Vehicle over 26,0001 GVW
Services created on The Supir app are User Generated Content.
Services and/or users may be removed by Gosupir from the Site for violations of these Terms of Service and/or our Community Standards, which may include (but are not limited to) the following violations and/or materials:
Illegal or Fraudulent services
Copyright Infringement, Trademark Infringement, and violation of a third party’s terms of service reported through our Intellectual Property Claims Policy found here
Adult oriented services, Pornographic, Inappropriate/Obscene
Intentional copies of services
Spam, nonsense, or violent or deceptive services
Services misleading to Buyers or others
Reselling of regulated goods
Offering to prepare academic works on behalf of Buyers
Services that extend beyond 30 days of service duration
Exceedingly low quality services
Services that are removed for violations mentioned above, may result in the suspension of the Supir’s account.
Services that are removed for violations are not eligible to be restored or edited.
Services may be removed from our Search feature due to poor performance and/or user misconduct.
Services may include pre-approved website URLs contained within the service description and requirements box. Services containing websites promoting content, which violates Gosupirs Terms of Service and/or our Community Standards, will be removed.
Services are required to have an appropriate service or vehicle image related to the service offered. An option to upload multiple additional images are available to all Supir’s. Supir’s must deliver the same quality of service as shown on their service/vehicle images. Recurring deliveries that don’t match the quality shown on the service or vehicle images may lead to the Supir’s  becoming permanently disabled.
Services may contain an approved Video link
Statements on the supir app  that undermine or circumvent these Terms of Service is prohibited.
Eligible services in select Categories may set up service packages  to offer their services in structured formats with multiple price points for the selected service.
Supir’s are able to choose their own per hour pricing based upon how they deem fit and fair. However Supir’s are not allowed to price themselves under the state regulated minimum wage

 

Businesses

You may not offer direct payments to Supir’s using payment systems outside of the supir app
Gosupir retains the right to use all publicly published delivered works for Gosupir marketing and promotional purposes.
Services requested on The Supir app must be an allowed service on the platform. Please click here for guidelines on approved services. Users should refrain from using the Post a Request feature for any purpose other than looking for services on Fiverr.
Purchasing
Please refer to the Payment Terms for making Payments through the Supir app and to learn about fees and taxes.

You may not offer Supir’s to pay, or make payment using any method other than through the supir app  In case you have been asked to use an alternative payment method, please report it immediately to Customer Support here.

 

ORDERS
Basics
Once payment is confirmed, your order will be created and given a unique order number.
Supir’s must report and perform the service according to the service that was purchased and advertised on their page.

We encourage our Supir’s and Businesses to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact Go supirs Customer Support department for assistance here. For more information about disputes, Order cancellations and refunds please refer to the Payment Terms.

Handling Orders
When a Business  orders a service, the Supirr is notified by email as well as notifications on the site while logged into the account.
Supir’s are required to meet theservice time they specified when creating their service. Failing to do so will allow the Business to cancel the Order when an Order is marked as late and may harm the Supir’s status.
Go Supir will not be held responsible for any damages which might occur due to site usage, use of content or files transferred.

Reviews
Feedback reviews provided by Buyers while completing an Order are an essential part of  The supir app’s rating system. Reviews demonstrate the Businesses overall experience with the Supir and their service. Businesses are encouraged to communicate to the Supir any concerns experienced during their active order in regards to the service provided by the Supir
Leaving a Buyer’s feedback is a basic prerogative of a Buyer. Feedback reviews will not be removed unless there are clear violations of our Terms of Service and/or our Community Standards.
To prevent any misuse of our Feedback system, all feedback reviews must come from legitimate sales executed exclusively through the Supir app from users within our Community. Purchases arranged, determined to artificially enhance Seller ratings, or to abuse the Supir app  with purchases from additional accounts, will result in a permanent suspension of all related accounts.
Feedback comments given by Businesses are publicly displayed on a Supir’s page.

We encourage our Businesses and Supir’s to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact Go Supir’ Customer Support department for assistance here. For more information about disputes, Order cancellations and refunds please refer to the Payment Terms.

 

User Conduct and Protection

The supir app enables people around the world to create, share, sell and purchase nearly any service they need at an unbeatable value. Services offered on Go supir reflect the diversity of an expanding Gig economy. Members of the Gosupir community communicate and engage through orders, social media, and on Go supir Community Forums.

Go supir maintains a friendly, community spirited, and professional environment. Users should keep to that spirit while participating in any activity or extensions of Fiverr. This section relates to the expected conduct users should adhere to while interacting with each other on Go Supir

To report a violation of our Terms of Service and/or our Community Standards, User Misconduct, or inquiries regarding your account, please contact our Customer Support team here.

Basics
To protect our users’ privacy, user identities are kept anonymous. Requesting or providing Email addresses, Skype/IM usernames, telephone numbers or any other personal contact details to communicate outside of The supir platform in order to circumvent or abuse the The supir app's messaging system or Fiverr platform is not permitted.
Any necessary exchange of personal information required to continue a service may be exchanged within the Order Page.
Go Supir does not provide any guarantee of the level of service offered to Buyers. You may use the dispute resolution tools provided to you in the Order Page.
Go Supir does not provide protection for users who interact outside of the Go Supir platform.
All information and file exchanges must be performed exclusively on Go Supir platform.
Rude, abusive, improper language, or violent messages will not be tolerated and may result in an account warning or the suspension/removal of your account.
Fiverr is open to everyone. Discrimination against a community member based on gender, race, age, religious affiliation, sexual preference or otherwise is not acceptable and may result in the suspension/removal of your account.
Users may not submit proposals or solicit parties introduced through Go Supir to contract, engage with, or pay outside of The supir platform

Orders
Users with the intention to defame competing Supir by ordering from competing services will have their reviews removed or further account status related actions determined by review by our Trust & Safety team.
Users are to refrain from spamming or soliciting previous Businesses or Supir to pursue removing/modifying reviews or cancelling orders that do not align on Order Cancellation or Feedback policies.

 

Users may receive a warning to their account for violations of our Terms of Service and/or our Community Standards or any user misconduct reported to our Trust and Safety team. A warning will be sent to the user’s email address and will be displayed for such user on the Site. Warnings do not limit account activity, but can lead to your account losing  statuses or becoming permanently disabled based on the severity of the violation.

Non-Permitted Usage
Adult Services & Pornography – Go Supir does not allow any exchange of adult oriented or pornographic materials and services.

Inappropriate Behavior & Language – Communication on Go Supir should be friendly, constructive, and professional. Go Supir condemns bullying, harassment, and hate speech towards others. We allow users a medium for which messages are exchanged between individuals, a system to rate orders, and to engage on larger platforms such as our Community Forum and Social Media pages.

Phishing and Spam – Members’ security is a top priority. Any attempts to publish or send malicious content with the intent to compromise another member’s account or computer environment is strictly prohibited. Please respect our members privacy by not contacting them with offers, questions, suggestions or anything which is not directly related to their Gigs or orders.

Privacy & Identity – You may not publish or post other people’s private and confidential information. Any exchange of personal information required for the completion of a service must be provided in the Order Page. Sellers further confirm that whatever information they receive from the Buyer, which is not public domain, shall not be used for any purpose whatsoever other than for the delivery of the work to the Buyer. Any users who engage and communicate off of Fiverr will not be protected by our Terms of Service.

Authentic Supir Profile – You may not create a false identity on Supir, misrepresent your identity, create a Supir  profile for anyone other than yourself (a real person), or use or attempt to use another user’s account or information; Your profile information, including your description, skills, location, etc., while may be kept anonymous, must be accurate and complete and may not be misleading, illegal, offensive or otherwise harmful. Go Supir reserves the right to require users to go through a verification process in order to use the Site (whether by using ID, phone, camera, etc.).

Intellectual Property Claims – Go Supir will respond to clear and complete notices of alleged copyright or trademark infringement, and/or violation of third party’s terms of service. Our Intellectual Property claims procedures can be reviewed here.

Fraud / Unlawful Use – You may not use Supir for any unlawful purposes or to conduct illegal activities.

Abuse and Spam
Multiple Accounts – To prevent fraud and abuse, users are limited to one active account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the Supir community will be disabled. Mass account creation may result in disabling of all related accounts. Note: any violations of Go Supir’s Terms of Service and/or our Community Standards is a cause for permanent suspension of all accounts.

Targeted Abuse – We do not tolerate users who engage in targeted abuse or harassment towards other users on Supir. This includes creating new multiple accounts to harass members through our message or ordering system.

Selling Accounts – You may not buy or sell Supir accounts.

 

Confidentiality
Supir’s should recognize that there might be a need for Business to disclose certain confidential information to be used by Supir for the purpose of delivering the ordered work, and to protect such confidential information from unauthorized use and disclosure. Therefore, Supir’s agree to treat any information received from Business as highly sensitive, top secret and classified material. Without derogating from the generality of the above, Supir’s specifically agree to (i) maintain all such information in strict confidence; (ii) not disclose the information to any third parties; (iii) not use the information for any purpose except for delivering the ordered work; and (vi) not to copy or reproduce any of the information without the Buyer’s permission.

General Terms
Go Supir reserves the right to put any account on hold or permanently disable accounts due to breach of these Terms of Service and/or our Community Standards or due to any illegal or inappropriate use of the Site or services.
Violation of Go Supir’s Terms of Service and/or our Community Standards may get your account disabled permanently.
Users with disabled accounts will not be able to sell or buy on The supir app
Users who have violated our Terms of Service and/or our Community Standards and had their account disabled may contact our Customer Support team for more information surrounding the violation and status of the account.
Users have the option to enable account Security features to protect their account from any unauthorized usage.
Users must be able to verify their account ownership through Customer Support by providing materials that prove ownership of that account.
Disputes should be handled using Fiverr’s dispute resolution tools (‘Resolution Center’ on the order page) or by contacting Fiverr Customer Support.
Go Supir may make changes to its Terms of Service from time to time. When these changes are made, Fiverr will make a new copy of the terms of service available on this page.
You understand and agree that if you use The supir app after the date on which the Terms of Service have changed, Go Supir will treat your use as acceptance of the updated Terms of Service.
User Generated Content
User Generated Content (“UGC”) refers to the content added by users as opposed to content created by the Site. All content uploaded to Go Supir by our users  is User Generated Content. Go su pirdoes not check user uploaded/created content for appropriateness, violations of copyright, trademarks, other rights or violations and the user uploading/creating such content shall be solely responsible for it and the consequences of using, disclosing, storing, or transmitting it. By uploading to, or creating content on, the supir platform, you represent and warrant that you own or have obtained all rights, licenses, consents, permissions, power and/or authority, necessary to use and/or upload such content and that such content or the use thereof in the Site does not and shall not (a) infringe or violate any intellectual property, proprietary or privacy, data protection or publicity rights of any third party; (b) violate any applicable local, state, federal and international laws, regulations and conventions; and/or (c) violate any of your or third party’s policies and/or terms of service. We invite everyone to report violations together with proof of ownership as appropriate. Reported violating content may be removed or disabled.

Furthermore, Go Supir is not responsible for the content, quality or the level of service provided by the Supir’s We provide no warranty with respect to the supir, their delivery, any communications between Businesses and Supirs

By offering a service, the Supir undertakes that he/she has sufficient permissions, rights and/or licenses to provide, sell or resell the service that is offered on The supir app.  

 

Disclaimer of Warranties
YOUR USE OF THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER FIVERR NOR ANY PERSON ASSOCIATED WITH FIVERR MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE WEBSITE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Machine Translation
Certain user-generated content on the Site has been translated for your convenience using translation software powered by Amazon Translate. Reasonable efforts have been made to provide an accurate translation, however, no automated translation is perfect nor is it intended to replace human translators. Such translations are provided as a service to users of the Site, and are provided “as is”. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, or correctness of such translations made from English into any other language. Some user-generated content (such as images, videos, Flash, etc.) may not be accurately translated or translated at all due to the limitations of the translation software.

The official text is the English version of the Site. Any discrepancies or differences created in the translation are not binding and have no legal effect for compliance or enforcement purposes. If any questions arise related to the accuracy of the information contained in the translated content, please refer to the English version of the content which is the official version.

Limitation on Liability
IN NO EVENT WILL FIVERR, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

The term “Affiliate” referred to herein, is an entity that, directly or indirectly, controls, or is under the control of, or is under common control with Go Supir, where control means having more than fifty percent (50%) voting stock or other ownership interest or the majority of voting rights of such entity

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